Privacy Policy

At PhoneFixesEssex, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. Please take a moment to understand our practices and let us know if you have any questions.

1. Information We Collect

1.1 We collect personal information, including but not limited to your name, address, telephone number, email address, device make/model/IMEI/network, and any additional information provided during repair or trade-in services.

1.2 We may use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1 Your information is used to process repair services, trade-ins, and to provide efficient after-sales services.

2.2 We may contact you via text messages and/or emails for updates on repair status and to notify you of new services and promotions if you have opted in to receive marketing communications.

3. Data Security

3.1 We take appropriate measures to safeguard your personal information and maintain data accuracy. Your data is stored securely, and access is restricted to authorized personnel only.

4. Sharing Your Information

4.1 We do not sell or share your personal information with third parties for their marketing purposes.

4.2 For repair and trade-in services, relevant information may be shared with suppliers and partners to facilitate the process. However, stringent confidentiality agreements are in place to protect your data.

5. Your Rights

5.1 You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us through our website.

6. Changes to the Privacy Policy

6.1 We reserve the right to update this Privacy Policy. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

7. Contact Us

7.1 If you have any questions or concerns about our Privacy Policy, please contact us through our website or write to us at PhoneFixesEssex, [Your Address].

7.2 Calls to our telephone numbers should be charged at local rates but may vary from some providers and mobile phones. Calls may be monitored and/or recorded.

7.3 This Privacy Policy is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English Courts.